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Terms and conditions

Welcome to the PaymentPin Customer Support website. These Terms of use provide information regarding use of PaymenPin’s premium micropayment service that is supported by the PaymentPin Customer Support Site. These Terms and Conditions explain our obligations to you, and your obligations to us in relation to the referenced PaymentPin’s service.

PaymentPin reserves the right to modify these Terms, in whole or in part, at any time. Changes to these Terms will be effective when posted. Your use of   PaymentPin’s micropayment service shall confirm your acceptance of these Terms. You acknowledge and agree that the PaymentPin help website is for your personal informational use on the mobile device designated during the Registration.

In order to use the PaymentPin’s micropayment service, you must have a mobile device registered with a participating carrier or otherwise, have access to a mobile communications network for which Premium SMS  are approved including a prepaid plan as well as any access to your carrier’s data plan that might be necessary to download content, and pay any fees associated with any such access. In addition, you must provide a mobile handset or other mobile access device that is in working order and suitable for use in connection with the micropayment program. You must be the owner of this device and either be at least eighteen years old or have the permission of your parent or guardian. The PaymentPin micropayment service is not intended for and may not be used by children under the age of 18. We do not knowingly collect information from children under the age of 18


PaymentPin is committed to the privacy of their customers and no information will be shared with outside sources. You agree to release, indemnify, defend and hold harmless PaymentPin and its parent companies, subsidiaries, and affiliates, together with their respective officers, directors, shareholders, contractors, agents, employees, licensors and assigns from and against all liabilities, claims, damages, costs and expenses (including reasonable attorneys' fees and costs) arising out of or in connection with your use of this Site and its PaymentPin Micropayment Service..

You agree to pay your mobile device operator the any fees that correspond to the PaymentPin Micropayment Service and you are in accordance with the fees in effect at the time of your acceptance. Unless otherwise indicated, the charges shall be invoiced on the bill from your participating mobile carrier. The fees and terms of payment are made available through your handset, in the Specific Terms, on the Site or as otherwise disclosed to you. You agree to pay for the PaymentPin Micropayment service and the use thereof in accordance with the fees applicable from time to time. Unless otherwise indicated, the charges will be invoiced on your mobile operator’s bill, in other words on the bill related to the use of the mobile registration with which you have accessed the PaymentPin Micropayment service

By entering the PIN on the PaymentPin website, you are accepting the charges for the selected program. Price include but is $5.00 one time charges billed directly to your wireless bill or deducted from your prepaid account. Standard message charges apply. Your phone must have text messaging capability to use these services.

You may stop any of these services at any time by sending a text message with STOP, END or QUIT to the program's short code. To opt out by email or for additional customer support services, click the "Support" tab on this website. You can also call us at 1 800 787 1440 for additional help or information.


Your information will not be sold, exchanged or transferred to any other company for any reason whatsoever and will be used only for the express purpose of delivering the purchased product or service requested by the customer.

Service providers under contract who help with parts of our business operations only use your information in connection with the services they perform for us and not for their own benefit.

If you have questions or concerns regarding this policy, you should contact us by using sources listed on this website


The PaymentPin team is made up of experts in technology, communications and marketing with the shared priority of merchant satisfaction.

Support team

Business Hours

  • Monday - Friday 9am to 5pm
  • Saturday - Closed
  • Sunday - Closed